Privacy Policy

We collect and process personal information strictly for providing and improving our van hire services. This may include your name, contact details, and payment information. We do not share your data with third parties except where required by law or necessary to fulfill our services.

All information is stored securely, and we take appropriate technical and organizational measures to protect it against unauthorized access, alteration, or disclosure. You have the right to request access to, correction of, or deletion of your personal data at any time.

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@epicvans.co.uk.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide the services on our behalf, perform service-related tasks, or assist us in analyzing how our services are used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Cookie Policy

We use cookies to enhance user experience and analyze website traffic. Cookies are small text files stored on your device to remember preferences and deliver personalized content. By continuing to use our site, you consent to the use of these cookies.

We use the following types of cookies:

Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use Google Analytics for this purpose.
Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. For example, we use local storage to remember your language preference.
Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. We use Google Ads for this purpose.
Security Cookies: These cookies are used to ensure the security of our website, including the use of Google Invisible CAPTCHA to protect against spam and abuse.

You may disable cookies in your browser settings, though some site features may not function properly. We never use cookies to collect sensitive information, and any stored data is used solely to improve our service.

Contact Information

If you have any questions about this Privacy Policy, please contact us:

Email: contact@epicvans.co.uk
Address: Epic Vans, Unit 20 Glan-Yr Afon Industrial Estate, Aberystwyth, SY23 3JQ
Phone: 01970 600 290

For any data protection inquiries, you may contact our Data Protection Officer (DPO) at contact@epicvans.co.uk.